Refund Policy

Refund Policy

Last Updated: March 16, 2025

Thank you for choosing Master Consultancy LTD! A registered company in the United Kingdom. Our company house registration number: 16137438. We strive to provide you with the best URL shortening and link management services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our paid services.

1. General Refund Policy

1.1. Master Consultancy offers subscription-based services, including premium plans and additional features, which are subject to the terms outlined in this Refund Policy.
1.2. Refunds are processed in accordance with the guidelines set forth below. By purchasing a subscription or any paid service, you agree to this Refund Policy.

2. Eligibility for Refunds

2.1. Subscription Plans:

  • If you are dissatisfied with our services, you may request a refund within 14 days of your initial purchase, provided you have not used the service extensively.

  • Refunds are not available for partial subscription periods or after the 14-day refund window has expired.

2.2. Non-Refundable Services:

  • Certain services, such as one-time setup fees, domain purchases, or custom development work, are non-refundable.

  • Refunds are not applicable for services that have been fully utilized or for issues arising from user error or misuse of the platform.

3. How to Request a Refund

3.1. To request a refund, please contact our support team at [email protected] with the following information:

  • Your full name and email address associated with your account.

  • The transaction ID or invoice number for the purchase.

  • A detailed explanation of the reason for your refund request.

3.2. Refund requests will be reviewed within 5 business days, and you will be notified of the decision via email.

4. Processing Refunds

4.1. Approved refunds will be processed within 7-10 business days and credited to the original payment method used for the purchase.
4.2. Refunds may take additional time to appear in your account, depending on your bank or payment provider.

5. Exceptions to Refunds

5.1. Refunds will not be issued in the following cases:

  • If the service has been used extensively or the subscription period has expired.

  • If the issue is related to user error, such as incorrect link shortening or misuse of the platform.

  • If the service was purchased during a promotional period or as part of a discounted bundle.

6. Cancellation of Subscription

6.1. You may cancel your subscription at any time by accessing your account settings on our website.
6.2. Cancellation will take effect at the end of the current billing cycle, and no further charges will be applied.
6.3. Refunds are not provided for cancellations made after the 14-day refund window.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

8. Changes to This Refund Policy

8.1. Master Consultancy reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
8.2. We encourage you to review this policy periodically to stay informed about our refund practices.

Thank you for trusting Master Consultancy! We are committed to providing you with a seamless and satisfactory experience.